Guide to Hospital

  • How to Reach Us
    • Map & Directions
    • Telephone Number
    • Public Transportations
  • Admission & Discharge
    • Registration
    • Operating Hours
    • Patient Rights and Responsibilities
    • Pre-Surgery Admission
    • During Your Stay
    • Discharge from Hospital
  • Visitors Guide
    • Vehicle Parking
    • Visiting Hours
    • Overnight Stay
    • Hotel Accommodations
  • Payment Services
    • Deposit Amount
    • Room Rate
    • Payment Counter & Operating Hours
    • Payment Methods
    • Health Insurances
  • Other Services
    • Clinic Hours
    • Pharmacy
    • LED Services (Home Nursing & Diabetic Counselling)
    • Pharmacare Health Shoppe
    • Dining & Shops
    • Kiosk
    • Surau / Muslim Prayer Room
    • ATM machines
  • Miscellaneous
    • Medical Records
    • Patient Safety
    • Security for Your Belongings
    • Executive Screening Packages
    • Ante Natal Class
    • Support Group
    • Information Desk
Patients & Family Rights and Responsibilities

In ensuring our patients receive the best possible health care service at our hospital, we expect our patients will do their best to meet the following responsibilities during their stay at the hospital or during their visit at the clinic. The patient shall:

1. Ensure that he or she knows and understands what a patient's rights are and shall exercise those rights responsibly and reasonably.

2. Provide accurate and complete information which the health professional requires about his or her health and ability to pay for health services.

3. Inform the health professional if he or she is currently consulting with or under the care of another health professional or provider of traditional health care in connection with the same complaint or any other complaint.

4. Keep appointments and shall inform the health professional if unable to do so.

5. Understand his or her diagnosis, treatment and prognosis including after-discharge care. The patient shall insist upon explanations until adequately informed and consult with all relevant persons before reaching the decision.

6. Accept all the consequences of the patient's own informed decision.

7. Establish a stable relationship with and follow the treatment determined by the health professional primarily responsible for the patient's care.

8. Conduct himself or herself so as not to interface with the well being or rights of other patients or providers of health care.

9. Observing all the rules and regulations of the hospital. Accept and comply with all preventive measures sanctioned by law.

10. Safeguard any belonging that they have decided to keep in their possession after they have been admitted.

11. Accountable for the payment of the services provided by the hospital as applicable.

12. Show respect and to be courteous to doctors and hospital's staff.